Founding Account Manager

📋 Description

• Expansion: more devices and seats in accounts that already buy
• Renewals: on time, with attach rate going up
• The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
• Account health in the CRM: activation, usage, seats, renewal date, next step
• Feedback to product and support: what teams need, what admins ask for, what breaks at rollout

🎯 Requirements

• 2+ years in account management or customer success at a B2B software or hardware company
• You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show
• You've run rollouts: devices shipped, admins set up, growing usage of the product
• AI-native: LLMs and automations are how you work
• Data-minded: you know activation, usage and renewal dates for every account, and you act on them

🎁 Benefits

• The first account management seat in a fast-growing B2B function
• A path to leading account management as it scales
• Direct impact on how the company grows, with direct founder access
• High-trust, high-responsibility environment
• Competitive base, variable on expansion and renewals, and equity