Founding Customer Success Manager

📋 Description

• Own a portfolio of strategic enterprise customers, building durable relationships across executive
• Establish trusted-advisor relationships with C-level and VP-level leaders, helping them define
• Lead complex customer journeys from kickoff through adoption, renewal, and expansion.
• Drive measurable value realization by helping customers identify, quantify, and communicate
• Lead executive business reviews and other strategic customer conversations, connecting product
• Support customers through enterprise-wide change management, including rollout planning

🎯 Requirements

• 8+ years of experience in Customer Success, account management, consulting, solutions, or a related
• Track record of owning and growing strategic enterprise accounts
• Experience working with complex organizations requiring sustained executive alignment and
• Ability to influence C-level and VP-level stakeholders and communicate credibly with business and
• Track record of driving measurable customer outcomes, renewals, and expansion
• Experience building or improving Customer Success processes, playbooks, or operating models