Run 1:1 onboarding sessions with every new batch of operators
Work closely with high-impact operators to map their processes and turn them into blueprints
Ensure every operator holds live, recurring work in Bolter and own check-ins and reactivation
Run the customer feedback loop and synthesize feedback for the product team
Build the customer success function, creating onboarding playbooks, health metrics, and engagement

🎯 Requirements

5+ years in customer success, account management, onboarding, consulting, or a similar
Ability to document business processes as steps, exceptions, and sign-offs
Proficiency with AI tools and curiosity about how AI agents change small team workflows
Patience and warmth with non-technical users, explaining without jargon
Builder's mentality, comfortable owning outcomes in ambiguity
Excellent written and spoken English; other European languages a plus

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