Founding Customer Success Manager, SME & Growth

📋 Description

• Founding member of the CSM team in EMEA to help build out the function
• Manage internal operational steps to onboard a client including pricing configuration, client
• Project manage the implementation of new features across the accounts you support
• Serve as the escalation point for a customer on any support or technical issues and work closely
• Monitor usage, SLA adherence, failure rates and consult with client and account manager on best
• Develop expertise in the product capabilities and leverage that knowledge to understand issues and

🎯 Requirements

• At least 5 years of experience in customer success, operations or account management with
• Exceptional relationship building and communication skills
• Detail-oriented with strong organizational skills
• Experience in delivering or troubleshooting SaaS or technical solutions to clients
• Experience in payments is desirable
• Experience with tools like Google Suite, Salesforce CRM, Sequel, Google Looker, and Zendesk

🎁 Benefits

• Opportunity to help build the EMEA Customer Success team
• Hybrid work environment with 3 days per week in our London Office