Fraud Investigator - Customer Protection

📋 Description

• Conduct in-depth and timely investigations on accounts flagged for fraud, across a range of payment
• Handling inbound phone calls from users with fraud restrictions and taking those fraud cases to the
• Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud
• Documenting the rationale and determination for each alert and referring to other teams where
• Gathering key information from the customer regarding their account as well as applicable
• Communicating with customers next steps and setting expectations

🎯 Requirements

• 2+ years experience in fraud investigations including in-depth knowledge of various fraud
• Proactively identify problems and come up with solutions (ability to think outside-the-box)
• Ability to operate in a fast paced environment
• Good written and verbal communication, analytical skills, and strong attention to detail
• Strong interpersonal skills, experience working with cross-functional teams such as product
• Passionate about mentoring and working with junior fraud investigators and agents to help guide and

🎁 Benefits

• Bonus opportunities
• Equity
• Benefits