Fraud Investigator, Overnight Team

📋 Description

• Communicating to other banks about potential fraudsters in their customer base
• Communicating to other banks about potential fraudsters in Monzo's customer base
• Communicating to and from CIFAS about potential fraudsters in Monzo's customer base
• Liaising with law enforcement about crime we discover as part of our investigations
• Working cases of unauthorised card fraud, Unauthorised faster payment fraud, Authorised card
• Please note, as part of your role you will be required to make outbound calls to help prevent

🎯 Requirements

• You have excellent English written & verbal communication skills
• You have previous experience in Fraud, banking/financial services or a related field
• You have the ability to be persuasive and empathetic
• You have Strong expertise in investigating, problem solving and decision making
• You have the ability to work well independently & be collaborative with the wider team
• You can work to deadlines

🎁 Benefits

• £27,700 - £33,600 base salary
• Incentive Awards tied to your performance
• Early or Late Evening Allowance depending on your start time of £2503.00 (early) per year or
• £1,000 learning budget each year to use on books, training courses and conferences
• We will set you up to work from home; all employees are given MacBooks and for fully remote workers
• Plus lots more! Read our full list of benefits