Fraud Operation Associate

📋 Description

• Review new account registrations, purchases, and payment transactions using internal systems and
• Examine signup information, account details, and relevant verification signals to determine whether
• Investigate potentially fraudulent accounts and suspicious activity, identify recurring fraud
• Contact customers when additional information or account verification is required and explain
• Complete daily operational responsibilities and prepare, process, and analyze reports using
• Follow established fraud review procedures and applicable payment security requirements

🎯 Requirements

• Previous experience screening customers, reviewing transactions, or investigating payment fraud
• Understanding of payment fraud indicators, suspicious transaction patterns, account verification
• Strong attention to detail when reviewing account information, transaction records, and
• Strong judgment and critical-thinking abilities with a structured approach to investigating
• Ability to prioritize tasks, manage multiple responsibilities, and meet processing timelines in a
• Working knowledge of Microsoft Office applications, particularly Microsoft Excel

🎁 Benefits

• Access to work-from-home, hybrid, or office-based arrangements
• Access to health insurance options through established insurance providers
• A workplace that recognizes the importance of personal well-being and work-life balance
• Flexi-leave options to help employees manage personal needs and time off
• Opportunities to develop professional skills and explore different areas of the business
• Sponsorship opportunities for eligible educational programs and professional certifications