Fraud Operations Manager

📋 Description

• - Build and manage end-to-end fraud operations workflows, including case routing, prioritization
• - Manage, coach, and develop a team of Fraud Analysts, including workload allocation, case quality
• - Establish and monitor operational Service Level Agreements (SLAs), queue health metrics
• - Ensure fraud case dispositions are consistent, thoroughly documented, and defensible while
• - Manage external Business Process Outsourcing (BPO) and outsourced operations partners, including
• - Identify operational bottlenecks and repetitive manual activities and partner with Product and

🎯 Requirements

• - 7+ years of hands-on experience in fraud, financial crimes, payments, risk, Trust and Safety, or
• - 3+ years of direct people management experience, including leadership of fraud investigators
• - Demonstrated experience building or rebuilding fraud operations workflows, investigation
• - Deep working knowledge of fraud investigations and common fraud typologies (account takeover
• - Proven experience managing high-volume operational queues using metrics, SLAs, and QA/QC processes
• - Strong analytical mindset with ability to use case data and operations metrics to identify

🎁 Benefits

• - Base salary range of $150,000–$180,000 USD, plus equity and benefits
• - Competitive equity compensation
• - Unlimited Paid Time Off (PTO)
• - Full health, vision, and dental coverage
• - 401(k) matching
• - New MacBook Pro, large display, and accessories as part of the hardware setup