Fraud & Risk Associate

📋 Description

• Investigate refund abuse and chargeback fraud by analyzing patterns across player accounts, payment
• Identify and investigate in-game exploits and virtual economy abuse, including unauthorized
• Manage account takeover investigations from start to finish, determining whether accounts have been
• Review identity and age verification cases, identify potential attempts to circumvent verification
• Analyze administrative tools, system logs, device information, session records, payment data, and
• Document investigations and decisions clearly, ensuring that findings, supporting evidence, actions

🎯 Requirements

• At least 2 years of experience in fraud investigation, risk analysis, payment operations, KYC/AML
• Strong investigative and analytical skills, with the ability to gather evidence, test hypotheses
• Experience analyzing transaction data, system logs, account histories, and behavioral patterns to
• Sound judgment and decision-making skills, particularly when handling ambiguous situations or cases
• Fluency in both English and Portuguese, with strong written communication skills and the ability to
• Comfort using administrative dashboards, CRM platforms, ticketing systems, and internal

🎁 Benefits

• Remote work: Work from Brazil in a fully remote position.
• Flexible shift opportunities: Work assigned daytime or nighttime shifts based on operational needs.
• Meaningful impact: Help protect players, prevent financial abuse, and maintain the integrity of
• Investigative ownership: Handle cases end to end, from evidence gathering and analysis to
• Cross-functional collaboration: Work with Payments, Support, Trust & Safety, and external
• Continuous learning: Develop expertise in fraud prevention, payment risk, account security