Fraud Specialist, Supplier Opserations & Governance

📋 Description

• Advise account managers, accounting, and management on best practices to handle billing disputes
• Negotiate with customers and carriers with an understanding of resolution levers available as per
• Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing
• Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating
• Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due
• Dig into call and messaging data to identify why bills don’t match or find evidence of fraud

🎯 Requirements

• 8+ years of professional experience in telecom operations, fraud operations, customer success
• Sharp written and verbal communication skills
• Experience negotiating disputes constructively with customers or vendors
• Experience in collections, dispute resolution, or billing analysis
• Experience in project management
• Experience wrangling data with Excel / Google Sheets, Looker or SQL

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Other offerings vary by location