French / English Gaming Support Agent

📋 Description

• Handle customer support issues for an assigned game studio
• Help players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team of agents under the guidance of a Team Lead and an Operations Manager
• Take assisted training modules to grow, develop, and improve skills
• Stay on top of the client's newest projects and updates, as well as past releases and branding

🎯 Requirements

• Speak and write French at an advanced level (C1 minimum)
• Speak English at an intermediate level (B2 minimum)
• Based in Morocco
• In-depth gaming knowledge and love for video games
• Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• Fast learner, take initiative and excel at troubleshooting

🎁 Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages -
• Innovative digital tools and comprehensive training, with access to our library of online training
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA