Future Retention Specialist Opportunities

📋 Description

• Respond promptly and professionally to customer retention inquiries via phone, email, and
• Manage inbound calls from customers requesting cancellation or downgrade. Apply problem-solving and
• Identify the customer's industry, pain points, and usage trends to personalize your messaging and
• Leverage a structured offer tree, active listening, and product knowledge to recommend relevant
• Use save offers judiciously based on call type, business rules, customer potential, and historical
• Work collaboratively with Billing, Tier 1, Customer Success, and Product Support teams to resolve

🎯 Requirements

• 1+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS
• Strong verbal and written communication skills with a proven ability to handle sensitive customer
• Demonstrated experience with save-rate driven metrics or quota-based goals
• Ability to navigate difficult conversations and turn negative experiences into positive outcomes
• Strong analytical thinking with the ability to assess account history, campaign effectiveness, and
• Familiarity with Salesforce, customer lifecycle stages, and CRM best practices preferred

🎁 Benefits

• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and
• Join the experts. If you're passionate about supporting businesses and organizations, you won't
• You'll have opportunities to grow your career. We encourage and support our team members to learn
• A generous paid time off policy and a competitive benefits package that supports the health and