German / English Customer Support Agent - South Africa

📋 Description

• Provide customer service for multinational consumer electronics and e-commerce companies as part of
• Talk to customers via email, live chat, social media, and phone
• Calmly troubleshoot customer issues and help them out
• Undergo assisted training to develop and improve customer support skills

🎯 Requirements

• German at an advanced level (C1 minimum)
• English at an intermediate level (B2 minimum)
• Interested in E-commerce, consumer electronics, and customer satisfaction
• Open to working with new technologies and products
• Fast learner, take initiative, excel at troubleshooting
• Dedicated quiet workspace located within residence

🎁 Benefits

• Flexibility to work 100% remotely with no wasted commute time and travel costs
• Position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• Casual, diverse, inclusive culture with people from 80+ countries, speaking 25+ languages
• Innovative digital tools and comprehensive training with access to library of online training
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA