Global Assist Specialist

📋 Description

• Manage initial incident reports and client situations worldwide
• Coordinate resource dispatch and emergencies
• Record case details in Case Management System
• Communicate with medical and security teams
• Use MS Office for data administration
• Support Intelligence team and other duties as requested

🎯 Requirements

• Emergency response, customer service, or call center experience
• Fluent English, strong communication skills
• Ability to work under pressure and multi-task
• Problem-solving, empathy, professionalism under stress
• Flexible hours including days, nights, weekends, holidays
• Proficient in MS Office and quick to learn new systems

🎁 Benefits

• Night shift allowance (15% per hour)
• Comprehensive healthcare and insurance options
• Cafeteria plan