Global Customer Success Manager I

📋 Description

• Act as a customer advocate, identifying opportunities for product and operational improvements that
• Communicate customer expectations and deadlines effectively by serving as the main point of contact
• Organize and lead routine customer meetings, such as regular check-ins and wellness plan
• Share relevant updates and information clearly with internal leadership, ensuring transparency and
• Address customer issues/tickets and escalate when necessary to ensure timely resolution and
• Maintain a general familiarity with internal technical tools and customer portals.

🎯 Requirements

• BA Degree
• 1-2 years experience preferred in the areas of customer management.
• Familiarity in the tech industry (networking/telecommunications), project management, customer
• Experience in handling challenging relationships, problem solving, technical project management
• Project tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint

🎁 Benefits

• Work laptop and an internet allowance to support the costs of the Internet at home.
• We contribute 8% of your monthly gross salary into your private pension.
• Income protection plan to ensure you’ll receive a regular income if you are unable to work due to
• Life insurance providing financial support to your loved ones in the event of your unexpected
• Health insurance, with extensive coverage, a simple claim process and the possibility to cover your
• Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life