Global Strategic Account Service Director

📋 Description

• Drive Strategic Outcomes: Serve as the single point of accountability for the end-to-end customer
• Lead Matrixed Delivery Teams: Orchestrate a dedicated global team of Service Account Managers
• Design the Customer Lifecycle: Architect the service-focused vision and relationship roadmap
• Optimize Business Performance: Manage account-level profitability and retention strategies
• Govern Program KPIs: Own and communicate the success index for strategic accounts to senior

🎯 Requirements

• Executive Relationship Leadership: Proven ability to build and manage influential partnerships at
• Matrix & Cross-Functional Mastery: Expert-level skill in leading diverse, indirect teams
• Advanced Business & Financial Acumen: Proficiency in managing account profitability
• Operational Excellence: Deep experience in designing service delivery models, lifecycle management
• Location: We are primarily an in-office environment and therefore, you will be expected to work

🎁 Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be
• Growth: We give you the space and support to grow along with us and to contribute to something
• Team: We build each other up and set aside ego for the greater good.
• Flexible time off, wellness resources, and company-sponsored team events.