Group Product Manager, Member Coverage & Support Platform

📋 Description

• Define vision, strategy, and roadmap for Member Coverage & Support platforms.
• Lead product strategy across systems for coverage, billing, payments, workflows, and APIs.
• Manage, mentor, and develop a team of product managers.
• Partner with Engineering, Ops, Data, Design, and leadership to modernize tools and scale.
• Improve tools/workflows that help support teams resolve issues quickly.
• Drive improvements in operational and member outcomes (FCR, duration, escalations).

🎯 Requirements

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading platform products, internal tools, workflows, APIs, or integrations.
• Experience managing complex product areas with many stakeholders and systems.
• Strong communication: translate technical concepts into business strategy.
• Strong analytical skills and data-driven decision making.

🎁 Benefits

• Medical, dental, and vision benefits.
• Unlimited vacation program.
• Company equity grants.
• Annual performance bonuses.
• 401(k) plan participation.
• Life and disability insurance.