GTM Lead System Administrator

📋 Description

• Administer and optimize Zendesk platform (Support, Guide, Explore, AI features) as internal SME
• Design and maintain scalable workflows: routing, triggers, automations, forms/fields, taxonomy
• Manage configuration lifecycle (planning, sandbox testing, deployment, documentation) with
• Manage vendor releases and platform changes, including OAuth migration
• Troubleshoot complex workflow/integration issues and drive root-cause resolution
• Build Explore dashboards and support data pipeline for executive reporting on support performance

🎯 Requirements

• 5+ years administering Zendesk in high-volume multi-team environment with deep expertise in
• Zendesk Administrator certification (Support Admin Expert or equivalent)
• Experience with sandbox testing, controlled deployment, and change documentation
• Experience building Zendesk integrations via iPaaS (Workato preferred), APIs, or webhooks
• Working knowledge of Salesforce as integration partner (objects, field mapping, sync patterns)
• Experience building reporting/dashboards in Zendesk Explore or similar tool

🎁 Benefits

• Offers Equity
• Offers Bonus