GTM Systems & Operations Manager

📋 Description

• Define and implement lifecycle processes in conjunction with Post-Sales leadership to support
• Assist in establishing appropriate touch points throughout the customer journey (pre and
• Develop methodology, processes, and systems that support our customer engagement methodology across
• Research, evaluate, recommend, and implement tools that increase efficiency of the Post-Sales team
• Operate as a thought partner to the business by identifying opportunities for future-proofed
• Curate content and playbooks to allow the team to more efficiently and consistently deliver

🎯 Requirements

• A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in
• Direct experience in a Customer Success or Solutions Engineering role is a plus
• Deep understanding of key Customer Success concepts, metrics, and processes / best practices
• Track record of success contributing to strategic improvements, advocating for them internally, and
• Ability to operate well in fast-paced environments and prioritize initiatives under ambiguity
• Strong attention to detail and excellent written and verbal communication skills

🎁 Benefits

• Medical, dental, and vision insurance
• 3% 401(k) contribution
• Unlimited PTO
• Quarterly mental health days
• Family planning benefits
• Professional development stipend