Guest Experience Liaison

📋 Description

• Proactively call guests before or immediately after check-out to gather feedback and address
• De-escalate complaints and turn negative experiences into positive outcomes
• Negotiate with guests to encourage 5-star reviews
• Respond to online reviews across platforms (Airbnb, Vrbo, Google, Booking.com)
• Maintain minimum Airbnb score of 4.80 throughout the year
• Provide timely and friendly support via phone, email, text, and chat

🎯 Requirements

• Excellent spoken and written English with neutral or minimal accent; must score 5/5 on
• Confident and natural communicator on the phone
• Results-oriented mindset motivated by targets and KPIs
• Positive, friendly personality
• Prior experience in vacation rental, hospitality, or hotel reservation roles strongly preferred
• Highly organized and able to work independently in a remote setup

🎁 Benefits

• Competitive Salary
• Remote Work - 100% remote
• Paid Time Off (vacation, sick leave)
• HMO Coverage
• Performance-based monthly bonus up to $150 USD based on review management and guest satisfaction