Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
Provide accurate information regarding bookings, services, policies, and other inquiries.
Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
Assist with booking and confirming reservations. Assisting with reservation sales.
Coordinate with internal teams, Property Managers, and Property Owners to ensure guest requests and
Create, update, and maintain guest communication templates and FAQs.

🎯 Requirements

Excellent written and verbal English skills for phone, text, and email communication.
Must be located within Tamil Nadu, India.
Previous experience in guest services, reservations, or a related field.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.

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