Guest Services Specialist – Voice & Text Operations (India Based)

📋 Description

• Step One: Listen & Clarify
• Read the full conversation and reservation history before responding. Every message should reflect
• Listen for the real issue on live calls, not just the first thing mentioned. Guests under stress
• Acknowledge the guest clearly and set expectations for what happens next, even when the resolution
• Correct triage urgency: Tell a true emergency (risk to guest safety or the property) apart from an
• Step Two: Act & Resolve

🎯 Requirements

• Composed and Empathetic Under Pressure: Able to stay calm, empathetic, and solution-oriented on
• Strong Sense of Responsibility: Demonstrates accountability, reliability, ownership, and
• Strong Communication Skills: Excellent verbal and written communication, professional and effective
• Accurate and Fast Note-Taker: Able to log call details in real time without losing focus on the
• Guesty & Breezeway Proficient: Experience using Guesty and Breezeway (BW) for reservation
• Short-Term Rental Experience: Previous experience in short-term rental, vacation rental