Head of Account Management

📋 Description

• Own net revenue retention, renewal rate, and expansion revenue across the entire client base
• Lead, coach, and develop a team of Account Managers
• Build and install systems: call frameworks, onboarding standards, escalation paths, QBR structure
• Recruit, interview, and onboard as the team scales
• Ride along on calls, sit in on renewals, and work at-risk accounts alongside reps
• Partner with Sales, Operations, and the executive team on forecasting, headcount, and comp design

🎯 Requirements

• 8+ years in sales, account management, or client success with a track record of hitting or beating
• 4+ years leading teams, ideally of 8 or more, with evidence of raising individual performance
• Experience in a subscription, recurring revenue, or contract renewal environment (SaaS, medical
• Fluency in metrics: NRR, churn, LTV, MRR, renewal rate, and expansion
• Real coaching ability
• Strong presence, charismatic, approachable, and sets a clear bar

🎁 Benefits

• Paid vacation time & holidays
• 100% employer-paid medical, dental, and vision