Head of Client & Research Success

📋 Description

• Lead the Client Success team and own end-to-end client relationships.
• Scale processes with playbooks, workflows, and tooling to support growth.
• Ensure high-quality research delivery and rigorous QA across studies.
• Coach the team on commercially-minded client leadership and management.
• Forecast capacity, plan resourcing, and manage needs across portfolios.
• Surface client insights to Product and drive expansion opportunities.

🎯 Requirements

• 10+ years in client success, account mgmt, or professional services.
• Experience leading and scaling a team in high-growth SaaS, agency, or research.
• Proven ability to own end-to-end client relationships, retention and expansion.
• Strong grounding in research methodology and quantitative analysis.
• Experience building playbooks, workflows, tooling, and capacity planning.
• Commercially-minded with skill in identifying expansion opportunities.

🎁 Benefits

• 100% Medical, Dental & Vision Plans.
• Generous PTO
• Equity Options
• 401k plan, FSA
• Ongoing professional development investments