Head of Client Success

📋 Description

• Develop and execute customer success strategy aligned with company growth objectives, customer
• Own customer retention and supporting sales in revenue expansion across the customer portfolio
• Lead strategic account planning and governance in partnership with Sales, establishing account
• Drive customer adoption and time-to-value by developing success plans that accelerate
• Establish customer health frameworks and performance metrics to measure adoption, engagement
• Use data, analytics, and experimentation to identify opportunities, evaluate program effectiveness

🎯 Requirements

• 15+ years of progressive experience in client services, account management, customer success, or
• 7+ years of experience leading client services, account management, or customer-facing teams
• Demonstrated experience managing complex enterprise accounts and building trusted relationships
• Experience in healthcare, life sciences, pharmaceuticals, biotechnology, medical technology, or
• Proven track record of driving customer adoption across the product portfolio
• Strong commercial and financial acumen, including account growth strategy, revenue forecasting

🎁 Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program