Head of Customer Account Management

📋 Description

• Lead the CAM team across North America and EMEA through Strategic Account Managers and Team Leads
• Own the +20% growth target and build the account-based plan
• Protect the base by building early-warning discipline and managing renewals
• Build the growth motion, shaping qualification standards and forecast discipline
• Coach on live calls alongside CAMs and debrief together
• Own the KPIs and weekly rhythm (activity, contact creation, qualification progress, outreach

🎯 Requirements

• A growth builder in SaaS with delivered growth inside an existing SaaS customer base
• Account-based strategy implementation in practice
• Complex selling experience with long sales cycles and multiple business units
• Strong coaching skills developed from account management experience
• Leadership of distributed teams across time zones, ideally between North America and Europe
• Systems thinker with analytical skills and data fluency (CRM, complex spreadsheets)

🎁 Benefits

• International team with 40+ nationalities
• Remote-first policy with headquarters in Paris
• Thriving startup with career growth opportunities
• Open-minded culture that appreciates differences
• Feedback-driven, supportive & curious team with a DIY mindset
• Generous Paid Time Off