Head of Customer Learning

📋 Description

• Roadmap and exec alignment for Customer Education.
• Lead and scale the Customer Education team.
• Own lifecycle, governance, and quality of education content.
• Own and evolve certification program and Academy.
• Design digital adoption strategy for onboarding and activation.
• Develop thought leadership and external content on Legal AI education.

🎯 Requirements

• 10+ years in customer education or related fields.
• Proven leadership, including managing teams and external partners.
• Experience aligning education with business priorities and roadmap.
• Digital-first mindset for onboarding, funnels, and journeys.
• Strong content/program operations judgment and governance.
• Ability to build thought leadership and market authority.

🎁 Benefits

• Competitive, market-rate compensation and equity opportunities.
• Opportunity to scale a strategic, revenue-relevant program.
• Collaborative, high-growth team culture with strong investor backing.
• Impactful role shaping Harvey’s educational strategy and industry leadership.