Head of Customer Success

📋 Description

• Build the CSM operating system: tiers, coverage, plans, health signals, reviews.
• Lead and coach the CSM team to be growth-focused and app-aware.
• Own strategic account quality: clear goals, context, adoption, risks.
• Make CSMs growth partners by diagnosing bottlenecks and driving adoption.
• Clarify CSM/TAM/Growth Advisory handoffs for faster answers.
• Turn recurring work into scalable playbooks, templates, and assets.

🎯 Requirements

• 8-12+ years in CS, Account Mgmt, Growth or related field.
• 4+ years managing and scaling customer-facing teams.
• Experience owning renewal, expansion, account health, adoption.
• Strong presence with founders, execs, product, and growth leaders.
• Experience building segmentation, coverage models, account planning.
• Enough technical fluency to operate in a product-led company.
• Strong analytical judgment using data to prioritize work.
• Excellent written comms, async habits; bias toward action.

🎁 Benefits

• Competitive equity in a fast-growing Series C startup (YC-backed).
• 10-year window to exercise vested equity options.
• Fully remote and flexible work environment.
• 4-5 weeks of time off annually for recharge.
• $2,000 USD workspace setup and $1,000 USD learning stipend.