Head of Customer Success

📋 Description

• Build, lead, and develop high-performing teams across Technical Account Management and Customer
• Establish clear team responsibilities, accountability structures, and a culture of continuous
• Design and oversee a seamless customer journey covering technical evaluation, onboarding, product
• Develop scalable customer success programs that accelerate time-to-value, increase product
• Partner with Sales to identify customer risks, strengthen renewal strategies, and uncover
• Collaborate with Product, Engineering, and Support teams to communicate customer needs and

🎯 Requirements

• At least 12 years of experience in Customer Success, Account Management, or related customer-facing
• Proven experience building and scaling technical, customer-facing organizations within a B2B SaaS
• Demonstrated success developing strong leaders, building high-performing teams, and fostering a
• Track record of improving customer adoption, retention, and measurable business outcomes.
• Strong commercial judgment and experience partnering with Sales teams on renewals, customer risk
• Data-driven approach to evaluating customer health, measuring organizational performance, and

🎁 Benefits

• Estimated on-target earnings: USD $300,000–$350,000, with compensation adjusted for candidates
• Meaningful equity opportunities.
• Comprehensive health benefits for employees and their families, with 99% coverage.
• Flexible paid time off and holidays.
• Winter shutdown to support rest and recharging.
• Paid parental leave.