Head of Customer Success

📋 Description

• Own the overall strategy, execution, and results of our Customer Success organization
• Lead a growing organization of Directors/Managers and individual Customer Success Managers
• Develop segmented strategy for lifecycle management to meet demands of high touch customer segments
• Partner with Sales on upsell and cross-sell opportunities to meet revenue targets
• Ensure that Gainsight is configured and managed to meet needs of Customer Success
• Partner with Product Management and Product Marketing teams to ensure successful migrations of

🎯 Requirements

• 15+ years in Customer Success management leading both Enterprise and Scaled CS functions
• 10+ years as people leader running Customer Success or account management teams previously
• Knowledge and experience of SaaS business model, industry metrics, and customer lifecycle
• Proficiency in Gainsight
• Experience with business planning during transformations, territory assignments and reporting
• Strong analytical skills and ability to tell stories with numbers

🎁 Benefits

• Flexible paid time off
• 14 Paid Company Holidays, includes 2 floating holidays
• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• Unlimited infertility coverage benefits through our medical plans
• Additional supplemental health benefits offered to you and your family
• 401(k) retirement program with a fully vested immediate company match