Head of Customer Success, Enterprise

📋 Description

• Strategic Leadership: Define and execute the enterprise CS strategy for the Americas.
• Team Building & Development: Recruit and scale a high-performing Enterprise CS team.
• Customer Outcomes & Retention: Own NRR, adoption, and renewal targets.
• Operational Excellence: Build scalable CS processes and renewal playbooks.
• Cross-Functional Partnership: Work with Product, Eng, Sales & Marketing.
• Executive Engagement: Engage with C-suite stakeholders at strategic accounts.

🎯 Requirements

• 10+ years in CS, account mgmt, or strategic consulting; 5+ yrs leading CS.
• Proven track record owning/exceeding NRR, adoption, and expansion.
• Leads 10+ people across US, Canada, LATAM.
• Executive presence with C-suite stakeholders.
• Experience in legal tech or selling to law firms.
• Familiarity with AI/LLM tech; comfortable evangelizing new tech.

🎁 Benefits

• Be at the forefront of AI tech and innovation.
• Shape and scale CS across the Americas.
• Collaborative, high-growth, development-focused culture.