Head of Customer Success - Loyalty and Partner Platforms (B2B)

📋 Description

• Own the end-to-end onboarding process for new B2B customers, from initial setup through
• Guide partners through the launch checklist, ensuring timely completion of integration, balance
• Manage operational relationships with active customers, serving as their primary point of contact
• Collaborate with the sales team to align customer success strategies, establish performance
• Improve customer visibility and campaign performance across relevant touchpoints within partner
• Ensure customer communications, campaign materials, and visual assets comply with brand standards

🎯 Requirements

• Fluency in both German and English, with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve
• Good understanding of digital integrations, including API connections, web links, voucher uploads
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and

🎁 Benefits

• Fully remote work with a worldwide team.
• Competitive monthly salary package.
• Equity participation and qiibee tokens (QBX), offering a share in the company's success.
• Permanent, full-time employment with a 40-hour workweek.
• 24 days of annual leave.
• Opportunity to shape and lead the customer success function as its first dedicated hire.