Head of Customer Success - Loyalty and Partner Platforms (B2B)

📋 Description

• Own the end-to-end onboarding process for new B2B customers
• Guide partners through the launch checklist
• Manage operational relationships with active customers
• Collaborate with sales team
• Improve customer visibility and campaign performance
• Ensure customer communications comply with brand standards

🎯 Requirements

• Fluency in German and English
• 5+ years in customer success or account management in loyalty, SaaS, or payments
• Proven ability to manage customer relationships
• Proficiency with AI tools such as Claude
• Understanding of digital integrations (API, web links, voucher uploads)
• Hands-on experience with HubSpot or comparable CRM

🎁 Benefits

• Fully remote work
• Competitive monthly salary
• Equity and tokens
• Permanent full-time employment
• 24 days of annual leave
• Opportunity to shape customer success function