Head of Global Enterprise Customer Success

📋 Description

• Own outcomes for Canary’s largest enterprise accounts: deployments, adoption, retention, expansion.
• Build executive relationships with CIOs, CTOs, COOs, and senior leaders at top hotel brands.
• Serve as executive sponsor for strategic customers; manage relationships, risk, and escalations.
• Lead and develop a high-performing Enterprise CS & Implementation team.
• Partner with Enterprise Sales for seamless handoffs from sales to implementation.
• Develop strategic account plans aligning objectives with Canary’s roadmap and expansion.

🎯 Requirements

• 10+ years in CS, Strategic Account Management, or related enterprise SaaS.
• 5+ years leadership experience building high-performing teams.
• Executive relationship owner for Fortune 500 or large enterprise clients.
• Proven ability to build C-suite relationships.
• Experience leading multi-product enterprise deployments.
• English and French are required; German/Spanish preferred.

🎁 Benefits

• Canary Days: monthly company-wide days off.
• Self Improvement Club: personal goal budget.
• Professional Development Chats: budget for cross-functional learning.
• Travel Reimbursement: stipends for visiting NY, SF, or Dallas offices.
• Personal Travel Reimbursement: hotel stay credits with Canary partners.