Head of Global External Workforce & Partner Strategy

📋 Description

• Develop and maintain the global strategy for vendors, third-party service providers, and BPO
• Partner with regional operations leaders to determine the right labor mix by market, seller
• Lead build-vs-buy analyses and recommend when work should be handled by first-party teams, vendors
• Create scalable frameworks for external workforce footprint, capacity, quality, cost, and market
• Establish global SLA frameworks, scorecards, quality standards, business review cadences, and
• Hold vendors and BPO partners accountable for operational performance, seller experience

🎯 Requirements

• 12+ years of progressive operations, vendor management, partner operations, BPO
• Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at
• Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and
• Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed
• Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI
• Ability to influence senior stakeholders across several functional areas and gain alignment in

🎁 Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning