Head of Operations

📋 Description

• Own the core business metrics, including LTV/CAC, gross margin, contribution margin, cost to serve
• Identify operational and financial leaks across the patient funnel, care delivery, and revenue
• Run the company’s operating cadence across clinical operations, advocates, providers, call center
• Diagnose operational breakdowns quickly, identify root causes, implement practical fixes, and
• Own the end-to-end patient funnel from initial contact through onboarding, first physician and
• Optimize speed-to-lead, channel economics, pipeline quality, activation, and retention through

🎯 Requirements

• 7+ years of operations experience in telehealth, technology-enabled care, consumer health
• Demonstrated ownership of a patient or customer funnel, with ability to manage each stage
• Hands-on experience running contact center or high-volume care operations, including staffing
• Direct exposure to revenue cycle management, credentialing, payer enrollment, or related healthcare
• Strong data-driven mindset, with ability to know critical numbers, detect performance
• Track record of building scalable processes and operating systems in high-ambiguity and limited

🎁 Benefits

• Competitive annual base salary of approximately $225,000–$245,000 USD.
• High equity ownership in a rapidly growing company.
• Fully remote work environment, with leadership team meeting periodically in San Francisco/Bay Area.
• Significant autonomy and direct ownership of company’s operating engine.
• Direct partnership with founders and senior leadership.
• Opportunity to build scalable healthcare operations at a critical stage.