Head of Operations, Care Delivery

📋 Description

• Lead the Physical Therapy organization, accountable for its health, capacity, quality of service
• Translate company and clinical strategy into 6-12+ month operating plans and allocate resources
• Own the PT operating plan, headcount plan, and labor budget
• Set PT org OKRs aligned to company goals and translate into half-year plans and quarterly priorities
• Own all administrative and operational decisions within the PT function within policy and clinical
• Develop and execute strategy for PT org direction and deliverables

🎯 Requirements

• Senior healthcare operations leader with 5+ years leading multi-layer organization (200+ headcount)
• Owned operating plan, headcount plan, and labor budget with accountability for outcomes
• Built systems for workforce planning, performance management, escalation, and quality controls
• Built leadership bench and run succession planning
• Thrives in high ambiguity and fast change, makes sound trade-offs
• Communicates clearly to clinicians, executives, and cross-functional partners

🎁 Benefits

• Inclusive healthcare and benefits including gender-affirming care, family planning tools, and
• 401k retirement plan with 2% company match
• Modern life stipends for learning and development
• Discounted company stock through ESPP