Head of Operations

📋 Description

• Own and continuously improve the key operating metrics, including LTV/CAC, cost to serve
• Identify operational and financial inefficiencies across the patient funnel, care delivery, and
• Establish and manage a consistent operating rhythm across clinical operations, RCM, sales, growth
• Quickly identify root causes when operational issues arise, implement corrective actions, and
• Own the end-to-end patient funnel, from initial contact and onboarding through physician and
• Monitor conversion rates, speed to lead, channel economics, pipeline quality, and patient drop-off

🎯 Requirements

• 7+ years of operations experience within telecare, technology-enabled care, health technology, or a
• Demonstrated experience leading functional leaders and managing complex, cross-functional operating
• Proven experience owning a patient funnel end to end, with a strong understanding of conversion
• Hands-on experience managing contact center or high-volume care operations, including staffing
• Direct exposure to revenue cycle management, credentialing, or related healthcare operational
• Strong data-driven mindset with the ability to understand key performance metrics and identify

🎁 Benefits

• Competitive annual salary of $225,000-$245,000
• High-equity opportunity
• Fully remote work environment
• Autonomy and ownership over the operating engine
• Direct access to founders
• Impactful healthcare mission improving access