Head of Post-Sales Operations

📋 Description

• Own the daily operational management of Wing's active post-sales pipeline, from handoff through
• Maintain full visibility into every account and requirement moving through the pipeline, with a
• Monitor accounts that are stalled, delayed, blocked, or at risk, and proactively follow up with the
• Keep pipeline stages and CRM records accurate and current so they reflect the real operational
• Establish and enforce SLAs and a standard operating cadence, including daily standups and recurring
• Build and maintain reporting and dashboards that give leadership real-time visibility into pipeline

🎯 Requirements

• Startup and consulting experience - You've operated with startup speed and ambiguity, and bring the
• Meticulous and detail-oriented - A naturally Type A operator who catches what others miss, with
• Operations background - Strong experience in operations, program management, revenue operations
• Strong cross-functional judgment - Demonstrated ability to manage complex workflows across multiple
• Comfortable with high-volume, hands-on execution - A bias toward daily, hands-on execution over
• Process and SLA discipline - Comfortable defining SLAs, structuring workflows, managing