Head of Programmatic Customer Success

📋 Description

• Define the customer journey and moments that matter along the journey that lead to daily usage of
• Define and own the programmatic CS strategy: how we tier accounts, what motion each tier receives
• Design and ship digital success programs, including lifecycle communications, in-product nudges and
• Build and run AI-powered engagement plays that extend the team's reach; work with Product to
• Set the quality bar and requirements for partner-led activation, and maintain a tight feedback loop
• Establish the metrics framework for programmatic success: define what "activated" means at each

🎯 Requirements

• Proven experience leading and building programmatic, digital success, lifecycle, or PLG motions at
• Track record of building scalable systems and programs, not just managing existing ones; you've
• Strong cross-functional instincts — comfortable writing briefs that other teams execute against
• Data-driven approach to decision-making, including experience designing experiments that
• Experience managing and developing teams

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues