Head of Regulated Industries, Customer Success

📋 Description

• Directly manage and develop a team of Customer Success Managers covering Financial Services and
• Own the hiring plan for the team, including sourcing for regulated-industry experience, onboarding
• Coach the team on success practice specific to regulated customers, including navigating
• Drive team accountability to core CS metrics: expansion (consumption growth, adoption), customer
• Build and refine the regulated-industries success methodology, including success planning
• Partner closely with the Regulated Industries sales organization to align on account strategy, set

🎯 Requirements

• 10+ years in customer success, account management or customer-facing roles, with 5+ years of
• Direct experience driving a Success business with regulated customers — financial services
• A proven track record of managing and building customer success teams in SaaS, API or AI/ML
• Experience managing enterprise portfolios, including accounts with $1M–$100M+ annual contract
• A strong understanding of both consumption-based and seat-based business models, with a record of
• Experience developing repeatable frameworks or playbooks that other teams adopted independently.

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Collaborative office space
• Visa sponsorship (where feasible)