Build a customer-centric culture with QA, coaching, and consistent tone.
Lead Israel Support senior leaders (Site/Vendor/Strategy & Ops) fostering innovation.
Oversee the support budget; allocate resources and drive efficiency.
Partner with Israel Leadership Team to address customer pain points.
Collaborate with Global Teams as DRI for high-impact regional initiatives.
Design and implement new operating models for Wolt Support.

🎯 Requirements

5+ years leading customer support orgs with 200+ staff.
Native Hebrew speaker with strong English.
Proven track record developing and mentoring leaders.
Change leader with proven KPI improvements through planning.
2+ years managing analysts and project managers in CX.
Experience implementing customer support platforms and CRM systems.
Strong cross-functional collaboration across departments.
Operational leadership in fast-paced environments.
Excellent communicator who inspires and develops teams.

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