Head of Technical Solutions

📋 Description

• Work directly with customers to onboard, implement, and drive early adoption of Braintrust across
• Serve as a strategic technical point of contact for key accounts post-implementation — monitoring
• Own Gross Revenue Retention and Net Dollar Retention as core business metrics, building the
• Hire, develop, and scale a high-performing Post-Sales team spanning Professional Services
• Build technical enablement programs; documentation, training, and resources that equip customers
• Scope engagements and write clear, outcome-driven Statements of Work that align with customer goals.

🎯 Requirements

• Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical
• Track record owning and improving retention metrics such as Gross Revenue Retention and Net Dollar
• Strong track record working directly with technical or enterprise customers in complex environments.
• Experience scoping work, writing SOWs, and managing delivery against defined outcomes.
• Experience with renewal and expansion motions, including forecasting and risk mitigation.
• Ability to take ambiguous customer needs and turn them into structured, executable engagements.

🎁 Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• WiFi & cellphone stipend