Provide primary support for Corporate devices and systems issues/requests, and ensure all IT
Perform onsite troubleshooting through diagnostic techniques and pertinent questions.
Create and manage user accounts, permissions, and access controls.
Create step-by-step training material and documentation with screenshots for clients and colleagues.
Install and manage lab related software and licenses.
Setup workstations, servers, and other hardware components.

🎯 Requirements

3+ years of experience as a Help Desk Specialist or related IT Customer Support role.
Experience with Mac (preferred) and Windows platforms.
Experience with Google Workspace (G Suite).
Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred).
Experience with modern ticketing systems (Freshservice Preferred).
Good understanding of computer systems, mobile devices and other tech products.

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