Help Desk Technician

📋 Description

• Provide first-line onsite tech support for end users in a macOS environment
• Troubleshoot hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace
• Perform onboarding/offboarding including system provisioning and asset recovery
• Configure, deploy and maintain end-user technology including monitors, keyboards and network
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational

🎯 Requirements

• 1+ years IT support experience
• Strong macOS troubleshooting, hardware diagnostics, and system configuration
• Experience with Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of MFA and SSO concepts
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)

🎁 Benefits

• Competitive Salary & Equity
• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays