Help Desk Technician I

📋 Description

• Performs onsite and remote troubleshooting through diagnostic techniques and offers advice to
• Determines the best solution based on the issue and details provided by customers.
• Walks customers through the problem-solving process.
• Directs unresolved issues to the next level of support personnel.
• Provides accurate information on IT products or services.
• Records events, problems, and their resolutions in the ticketing system.

🎯 Requirements

• 1-3 years of help desk experience
• Bachelor's Degree in Computer Science or related field (preferred)
• Experience working in a mixed Windows and Mac OS environment
• Must have a valid driver's license, proof of insurance and be able to drive a motor vehicle
• Bilingual; speak, read & write Spanish fluently (preferred)

🎁 Benefits

• Health Insurance: Medical, Dental, Vision, and Life
• 401K with Matching
• Employee Assistance Program
• Discounts on the amazing GT's product line (available for pickup at headquarters only)
• Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell
• Others: on-site corporate gym, food trucks every weekday, and quarterly employee appreciation events