Helpdesk Automation Engineer

📋 Description

• Build for an AI-amplified future by designing, launching and improving helpdesk and automation
• Be proactive: own the support and automation operating model and use demand patterns and service
• Translate stakeholder needs and data analysis into practical solutions, rollout plans
• Deliver amazing hands-on service by owning complex escalations across hardware, software, access
• Own employee technology systems and the NYC workplace experience at our flagship office, including

🎯 Requirements

• 3+ years of experience in automation engineering, IT/Helpdesk support and operations, system +
• Intensely dissatisfied with the status quo - manual, repetitive processes genuinely bother you, and
• A fast and fearless learner - you move into unfamiliar tools, systems, and problems quickly and
• Relentless automation and AI curiosity - you stay on top of what AI can do, you've built or
• A successful track record of independently owning improvements from problem definition through
• Strong troubleshooting experience across hardware, software, identity and access, endpoints

🎁 Benefits

• Equity stake
• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave