Helpdesk Engineer – Windows / Microsoft 365

Added
4 hours ago
Type
Full time
Salary
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Related skills

azure windows teams outlook office 365

📋 Description

  • Provide L1 desktop and application support for Windows users.
  • Troubleshoot laptop, desktop, printer, VPN, and network issues.
  • Support Teams, Outlook, Office 365, and basic Exchange issues.
  • Assist onboarding, offboarding, password resets, MFA, and access requests.
  • Handle basic Azure AD / Entra ID administration.

🎯 Requirements

  • Strong Windows 10/11 desktop support experience.
  • Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
  • Basic understanding of Azure AD / Entra ID.
  • Familiarity with FTP/SFTP and file transfer troubleshooting.
  • Excellent spoken and written English.
  • Strong ticket documentation and follow-up discipline.
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