Helpdesk Technician II

📋 Description

• Deliver advanced Tier 1 helpdesk support for local and remote staff.
• Respond to support requests via ticketing system and channels.
• Support hardware setup, troubleshooting, shipping, and lifecycle management.
• Document processes, improve workflows, and coach junior staff.
• Manage IT inventory, onboarding/offboarding hardware, and AV equipment.

🎯 Requirements

• Bachelor's degree in IT or related field, or HS diploma with 5+ years IT support.
• 3+ years of IT help desk, desktop, or end-user support.
• Experience supporting Windows and macOS environments.
• Basic networking knowledge: Wi-Fi, VPN, DNS, IP addressing.
• ITSM/help desk ticketing system experience.
• Experience provisioning/deprovisioning and device lifecycle management.

🎁 Benefits

• Competitive compensation commensurate with experience.
• Generous retirement package.
• Medical, dental, and vision insurance.
• Employee Stock Ownership Plan (ESOP) and pre-tax plans.