HR Operations & Global Employment Support Specialist (L2) – EMEA

📋 Description

• Manage and resolve complex client and employee cases through our ticketing platform.
• Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits
• Investigate issues, identify root causes, and provide practical, accurate resolutions.
• Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams to resolve
• Communicate progress, timelines, and outcomes clearly with clients and employees.
• Escalate complex or high-risk cases with complete context and ownership.

🎯 Requirements

• 3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment
• Demonstrated experience supporting employees or clients through a ticketing system such as Zendesk
• Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave
• Experience supporting multiple EMEA countries and confidence navigating country-specific employment
• Strong written and verbal English communication skills; able to explain complex employment topics
• Proven ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain

🎁 Benefits

• A competitive salary
• An asynchronous working environment
• A 'Remote-First' company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to